Turn hotel knowledge into something your team actually uses.
Turn SOPs, standards and procedures into training, quick guides and communications your staff can learn from, find and revisit anytime.
Published 3d agoGuest Privacy & Room Access Standards
Published 4d agoBuffet Food Safety & Allergen Handling
Published 5d agoFirst Aid & Medical Emergency Response
Published 6d agoGuest Room Cleaning
Published 7d agoTemporary Entrance Change
Published 9d agoLost & Found Procedure
Your hotel knowledge, built for how it needs to be used.
Training
To teach a procedure and check understanding. For example, Room Turnover Standards.
Quick guide
For knowledge staff need to find quickly while working. For example, Lost & Found retention times.
Communication
For updates your team needs to know, with nothing to complete. For example, a temporary entrance change.
FOR MANAGERS
Create resources in minutes, assign them to your team and track them.
- Turn existing hotel knowledge into training, guides and communications
- Review and edit every screen before publishing
- Assign by person, department or role
- Deliver in each employee's language
- See who has started, finished or fallen behind
Drop in a procedure you already have
FOR STAFF
Learn it now. Find it again when they need it.
- Works on any phone
- Available in their language
- Short, visual and easy to follow
- Search hotel knowledge when they need it
- Jump directly to the resource that covers it
- Completed resources stay available
Hi, Jaime
Housekeeping · Hotel Marea
Guest Room Cleaning
Required · 2 days
Buffet Food Safety
Due Friday
Guest Privacy & Room Access
Due in 10 days
First Aid Basics
Required · 5 days
Your hotel knowledge in. Ready-to-use resources out.
Your hotel knowledge
Learning Design AI Agent
Decides how the knowledge should be structured for its purpose and audience.
Art Direction AI Agent
Turns each resource into clear, consistent visual content.
Resource Auditing AI Agent
Checks accuracy, clarity and quality, and sends back what does not pass.
Hotel manager
Frequently asked questions
What is Cinco?
Cinco turns the operational knowledge your hotel already has — SOPs, brand standards, policies and checklists — into resources your staff can learn from, use at work and find again when they need them. You choose whether it should become training, a quick guide or a communication, and who needs it. Cinco structures it for that purpose, and you review everything before it is published.
How does Cinco create each resource?
Three AI agents and a fixed rubric. The Learning Design agent works out how the knowledge should be structured for its purpose and who it is for. The Art Direction agent draws every illustration through one style that is fixed in code, which is why a resource looks like a product rather than like AI output. The Resource Auditing agent scores the result on nine dimensions, and what fails goes back to be designed again instead of reaching you.
How do I know it says what our procedure says?
Every screen carries one verbatim sentence from the document you uploaded, and a record of whether the screen came from your source or is framing around it. Source accuracy is one of the two dimensions held to the highest bar in the review. Where your document is ambiguous, Cinco flags it rather than deciding for you.
Can I change what it writes?
Yes. You edit any screen before publishing, and you can send the whole thing back to be written again from the same source with a note about what to take into account. Nothing reaches your team until you publish it.
Do employees need to download an app?
No. Staff open a link on their phone and sign in with their phone number and a short PIN. There is nothing to install and nothing to update.
Do staff receive it in their own language?
Yes. Each employee has a preferred language and everything arrives in it — Spanish, English, French or Portuguese today, translated per person. You write and review the source once.
What happens when somebody forgets?
They search everything the hotel has published, and Cinco tells them which resource and which screen covers it and takes them straight there. It does not write an answer of its own: an answer generated on the spot would be Cinco inventing your policy in your hotel's voice, to somebody standing in front of a guest. When nothing covers the question it says so — and you get to see what was searched for and not found.
Does Cinco replace hands-on training?
No. Cinco handles the knowledge layer. Supervisors keep doing the demonstration, the practice and the coaching — what stops is repeating from memory what is already written down.