Privacy Policy

At CINCO, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when using our Service, including:

• Name and contact information (email, phone number)
• Business information (hotel name, address)
• Account credentials
• Payment information (processed securely by our payment providers)
• Staff information you add to the platform
• Guest information managed through our Service

Automatically Collected Information

When you access our Service, we may automatically collect:

• Device information (browser type, operating system)
• IP address and location data
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send administrative information (updates, security alerts)
• Respond to your comments, questions, and requests
• Analyze usage patterns to enhance user experience
• Protect against fraud and unauthorized access
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information in the following situations:

• Service Providers: With third-party vendors who perform services on our behalf (hosting, payment processing, analytics)
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission

4. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

5. Data Retention

We retain your information for as long as your account is active or as needed to provide our Service. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Upon account termination, you may request deletion of your data.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request a portable copy of your data
• Opt-out: Opt-out of marketing communications
• Restriction: Request restriction of processing

7. Cookies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

8. Third-Party Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you visit.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place when transferring data internationally.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: